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Frequently Asked Questions

How much is shipping?

Canadian subscription boxes are few and far between these days, and unfortunately there are limited options for affordable postal services. Stork Post has decided cover all subscription box shipping within Canada. Yes, you read that right. Shipping within Canada is FREE!

Shipping to United States is a flat $15 CAD fee for all subscriptions.

Marketplace items are charged based on weight using live rates from Canada Post. 

Unfortunately, we do not ship to other countries at this time. 

How long will my item take to arrive?

When your order is placed, it takes us 3-5 days to prepare your order, and a further 4-9 days to ship depending on location.

Will I need to pay any customs fees? 

As a rule, no. Shipments to the US do not trigger customs/duties due to size and value. If you experience any issue with this, please email us at contact@storkpost.ca.

My item is missing/damaged/on fire/currently being eaten by my dog. What should I do? 

Put out the fire. Get your dog to the vet. After that, please refer to our Returns Policy or email contact@storkpost.ca. If your item has arrived damaged, please see our Returns page. If your package hasn't arrived, please check your tracking number before contacting.

Why don't you send gendered items? 

Stork Post is a firm believer that colour does not link to gender. Babies don't care what colour they wear, so why should you? Unfortunately, not everyone agrees with us. To keep everyone happy we try to send items greens, yellows, neutrals and any other traditionally unisex colour/pattern.

Fun fact: traditionally, boys used to wear pink and girls wore blue... So it really doesn't matter what colour your baby wears! 

That said, if you reaaaaaaally need a gender-based subscription, please indicate so in the comments field and we will do our best to accommodate.

I'm a store owner or supplier who would like to work with you. What should I do?

We want to work with you too! Please send merchandising requests to shawna@storkpost.ca along with a brief summary of how your brand would fit with our values (as well as a link to your website).